Smartex is an Executive Information System (EIS) built on Microsoft technologies that helps leadership teams run the business on facts, not opinion. It maps processes, surfaces knowledge worker administration overhead and pseudo-productivity, and aligns everyone around shared goals with live KPIs and a simple governance rhythm.

Executive teams and senior managers in SMEs and mid-market organisations that want clear visibility of process effectiveness and efficiency, less operational noise, and a healthier culture. Smartex is currently focused on UK-registered companies.

Three things: (1) a rules-based EIS with standardised, executive-level KPOs/KPIs across the value chain, (2) deliberate detection of knowledge worker administration overhead and pseudo-productivity, and (3) calm, pragmatic UX so leaders get clarity without spreadsheet sprawl.

No. Start with the Discovery Survey to baseline where you are. Then import a small set of KPI data, map a handful of core processes, and review the first dashboard with your leadership team.

Smartex centres on an EIS with four pillars:

• KPI Dashboard, executive KPIs and trends.
• Productivity Pipeline, map work, spot pseudo-activity and knowledge worker administration overhead.
• Innovation Centre, ideas and improvement tracking.
• Efficiency Hub, tools and models for day-to-day performance.

Each value-chain activity has a small, executive-level set of KPOs with recommended KPIs. You can keep the standard set for cross-company consistency or add your own. The goal is universal, big-picture focus - not micromanagement.

Up to 27 processes, 3 per activity across Porter’s 9 value-chain activities (5 primary, 4 support). This creates a balanced spread across the business.

It is part of the employee-driven insight layer within the Smartex EIS, captured through the TCOD (Time Consumption of Duties) system. Employees log recurring reports, owners, and frequency (weekly, monthly, etc.), then Smartex tracks how many are automated versus manual, highlighting quick wins for process improvement.

Smartex is designed for Microsoft’s ecosystem (Power Platform, Excel/Power BI visuals where appropriate). This keeps deployment pragmatic and integration paths familiar.

In Microsoft Dataverse within your assigned environment. Each customer’s data is isolated. We manage the environment and capacity as part of your subscription.

Smartex keeps things simple. Instead of connecting directly to your systems, you will use secure import and export forms built into the platform. These handle the data capture Smartex needs, from TCOD submissions to KPO Process forms, with options to append or replace existing entries. This keeps setup clean, avoids dependency on legacy systems, and ensures you stay in control of your data.

Quite the opposite. Smartex helps reduce burnout by revealing knowledge worker administration overhead and pseudo-productivity, then supporting leaders to redesign workflows so people spend more time on meaningful, value-adding work. By making workloads visible and aligning effort with purpose, Smartex reduces friction, confusion, and stress, helping teams work more calmly and effectively.

Smartex runs securely on Microsoft Power Platform. Each client receives a dedicated Microsoft Dataverse environment under Smartex’s umbrella. Users authenticate via Microsoft Entra ID (Business login) and are assigned permissions in the client’s environment according to role (Admin, Manager, Employee). To use Smartex, your organisation needs active Microsoft user licensing for your team members. Typical UK pricing, excluding VAT, as of 2025:

• Power Apps Premium (per user): ~£15.40 per user per month.
• Power Pages authenticated users: ~£153.80 per 100 users per month (annual commitment).

Licences are obtained directly from Microsoft or your reseller. Smartex handles environment creation, template configuration, and secure Dataverse management.

Smartex uses a template-first onboarding model. You complete structured templates for processes, KPIs, and teams, then upload them directly into your secure environment. Smartex automatically maps this data into your KPI Dashboard and Productivity Pipeline. Optionally, you can include up to 12 months of historic KPI data during onboarding for month-on-month and year-on-year comparability. This is client-driven via simple Excel upload, no additional integration required. Start small and expand as you go.

You do. Customers fill the templates with their current processes and their KPI thresholds. Smartex provides a universal executive lens (KPOs/KPIs) to keep comparisons clean across departments.

Yes, up to your full workforce if you wish. Many clients begin with a few teams, then scale. The Productivity Pipeline encourages inclusiveness through participation and involvement, giving every employee a voice in how work is improved. In the future, Smartex plans to extend the TCOD system into a platform for employee-driven recommendations, allowing people to suggest ways to enhance processes and overall business performance.

No. It supports them. Smartex clarifies priorities so managers spend less time firefighting and more time on managerial and strategic work.

Clearer decision-making, faster delivery of real initiatives (not just discussion), improved KPI visibility, and a healthier culture built on collaboration and innovation, where evidence trumps ego.

Smartex is designed to support digital accessibility and inclusivity for all users, including those who rely on screen readers, keyboard navigation, or visual and audio aids. Built on Microsoft Power Platform, Smartex benefits from Microsoft’s alignment with WCAG 2.1 AA accessibility standards, with helpers in Power Pages and Power Apps used throughout Smartex’s design. If you encounter any accessibility or usability barriers, please contact us, as accessibility improvements are treated as a priority in our continuous improvement roadmap.

In the Microsoft Dataverse on Microsoft Azure. Each client has its own secure, isolated environment in the UK or EU region, depending on configuration and legal requirements.

Yes. Microsoft provides enterprise-grade encryption, continuous monitoring, and multi-layered data protection. Smartex inherits this security model through Power Platform.

Yes. Smartex adheres to UK GDPR and EU GDPR principles, ensuring transparent processing and data minimisation. Microsoft’s certifications, such as ISO/IEC 27001 and ISO/IEC 27701, underpin Smartex’s data-handling framework.

Each client owns its environment under the Smartex licence model. Access is controlled by the client’s administrators via Microsoft Entra ID. Smartex staff cannot access client data without explicit authorisation.

Smartex operates within Microsoft’s global cloud environment, covered by a 99.9 percent uptime SLA. Redundant infrastructure and regular backups support reliability and resilience.

Smartex is designed to be plug-and-play once set up. For platform questions, such as sign-in, access and imports, you will use our authorised support channel. We keep things simple and pragmatic.

If you decide to leave Smartex, your subscription will end on the agreed termination date. Before service ends, you can export your own data, including imported processes, KPIs, TCOD submissions, and user/team details, directly through the Smartex portal. Clients are encouraged to complete exports at least 60 days before termination to ensure a smooth transition. Smartex’s software design, schema, and intellectual property remain protected and are not transferred. Clients retain full rights to their own data.