Smartex — About Smartex

About Smartex

What Smartex Is

Smartex is an Executive Information System (EIS) and organisational improvement platform designed for modern leaders. It brings together your key business processes, performance insights, and cultural wellbeing indicators into one clear, evidence-based view.

Instead of navigating conflicting reports, opinion-driven decisions, and operational noise, Smartex gives executives a simple way to run an aligned, healthy and high-performing organisation.

Why Smartex Exists

Most organisations struggle not because people lack talent, but because systems, processes and expectations aren’t aligned. Silos form, culture frays, and “busy” work often masks deeper issues.

Smartex exists to remove that friction.

It maps how your organisation really works, reveals hidden stress and inefficiency and gives leaders the clarity they need to protect people while improving results. The mission is simple, a calmer, more effective organisation where everyone knows what matters.

What You Get With Smartex

Smartex EIS is delivered as a subscription service built on Microsoft Power Platform. It evolves in structured phases, ensuring that organisations receive a stable, mature toolset from day one while unlocking deeper value as the Smartiverse grows.

Phase 1, Your Foundational Executive Information System

  • A clear, structured view of business processes: via the Smartex KPI Dashboard ©, giving leaders a unified understanding of how work flows across the organisation.
  • Live indicators of process effectiveness and efficiency: also via the Smartiverse™ KPI Dashboard ©, enabling executives to monitor what is working, where bottlenecks form, and where attention is needed.
  • Visibility of employee admin overhead and pseudo-productivity: via the Smartiverse™ Productivity Pipeline ©, so leaders can see the true cost of operational noise and its cultural impact.
  • A growing library of Smartex tools and Smartiverse components: designed to give leaders clarity, alignment and better decision-making from the outset.

Phase 1 establishes the operational foundation of Smartex, a stable, evidence-based, executive-ready environment that gently eases your team into a more structured, innovative and collaborative way of working.

Phase 2, Advanced Benchmarking and Employee Productivity Management

  • Smartiverse™ KPI Dashboard © add-on, Process benchmarking: comparing your key processes against peers and best-practice frameworks.
  • Smartiverse™ Productivity Pipeline © add-on, Employee task monitor: a step towards the future project management module, enabling leadership teams to see how busy and effective their staff are, helping focus productivity and prevent burnout.

Phase 2 transforms Smartex from a powerful information system into a fully connected organisational intelligence platform.

Who Smartex Is For

Smartex is designed for leaders, business owners and organisations who want:

Corporate governance guardrails

Better decision-making based on evidence, not noise

Healthier workloads and reduced employee stress

A unified view of performance across the value chain

A modern, sustainable, human-centred leadership framework

The Story Behind Smartex

Smartex was created by Vince Kay, ACMA, CGMA after witnessing first-hand the impact of weak systems, blurred responsibilities and ego-driven decision-making at senior level, and experiencing the consequences of those failures personally.

Across Vince’s career, and having heard the same story from many other corporate leaders, he observed a pattern that became impossible to ignore, organisations without structural clarity and evidence-based decision-making often develop cultural blind spots. Stress rises, communication breaks down and unhealthy behaviours from certain individuals can take root unnoticed.

In a previous role, things became deeply personal for Vince. A small group within the organisation behaved in ways that he experienced as bullying, and it took a real toll on his health and wellbeing. Although he raised his concerns, the situation wasn’t resolved within the local leadership structure. This period taught him how vulnerable people can become when an organisation’s everyday systems and processes lack the clarity and visibility needed to keep everyone safe.

These experiences shaped the core principles behind Smartex, that organisations need clarity, structure and truth-based leadership frameworks to protect their people and perform at their best. Smartex is built so that truth is visible, performance is understood, leadership is accountable and people are protected, ‘because when organisations have clarity, bullies lose their power.’

If you are experiencing workplace bullying or emotional distress, support is available:

Samaritans (UK): 116 123
National Bullying Helpline (UK): 0300 323 0169

No one should have to face these challenges alone.

The absence of a rules-based, transparent executive system, the same gap that allowed these issues to grow, is what Smartex was built to address.

Today, Smartex blends Vince’s experience in executive leadership, process innovation, Power Platform development, cultural change and human-centred design into a unified system for modern organisations.

Smartex Discovery Survey

A healthy, high-performing organisation begins with awareness.

After everything you’ve just read, this step is about understanding where your own organisation currently stands, its strengths, its stress points, and its opportunities for healthier, more aligned ways of working.

Q1. How do you define and gauge time spent on Add Value Activities?
  • 1. We don’t track this.
  • 2. We track some activities, but not against industry best practices.
  • 3. We systematically track add value activities and benchmark against best practices.
Please enter a brief description on how you think that your business is doing and why it might need Smartex…
0/250
Q2. How do you identify Pseudo Activities (tasks that feel productive but add no real value)?
  • 1. We don’t, or we’re not sure what counts as pseudo activity.
  • 2. We rely on managers/individuals to flag them, without a clear benchmark.
  • 3. We use defined criteria and benchmark against industry best practices to reduce pseudo activity.
Please enter a brief description on how you think that your business is doing and why it might need Smartex…
0/250
Q3. How do you gauge Employee Administration Overhead (A/O) and stress levels?
  • 1. We don’t as we don’t have the means or systems in place.
  • 2. We use various methods through different systems and individuals, but not benchmarked.
  • 3. We have a structured system that benchmarks employee overhead and stress levels against best practices.
Please elaborate with a brief description to your answer if you like.
0/250
Q4. How do you define and measure productivity in your organization?
  • 1. We don’t — we rely on assumptions (e.g. busy = productive).
  • 2. We measure it inconsistently or with general KPIs, but not against best practices.
  • 3. We have a clear definition of productivity for each process, measure effectively, and benchmark against best practices.
Please elaborate with a brief description to your answer if you like.
0/250
Q5. How do you map your business processes and monitor Process Effectiveness & Efficiency?
  • 1. We don’t, or only when problems occur.
  • 2. We manually map some processes and review occasionally, but not against best practices.
  • 3. We systematically map and measure processes, benchmarking against best practices.
Please elaborate with a brief description to your answer if you like.
0/250
Q6. How do you identify tasks that can be automated?
  • 1. We don’t.
  • 2. We rely on ad-hoc suggestions, without best practice benchmarks.
  • 3. We proactively review workflows and benchmark automation opportunities against best practices.
Please elaborate with a brief description to your answer if you like.
0/250
Q7. What will you do with the additional time and profit gained from improving the points raised above?
  • Reduce staff working hours for better work/life balance
  • Give staff more wellbeing benefits
  • Give staff more annual leave days
  • Improve staff remuneration
  • Reduce pricing to our customers
  • 1. All of the above
  • 2. Some of the above
  • 3. None of the above
Current score: — / 21 (answers selected: 0/7)

Why this matters now

Business today is about more than just profit. Success depends on stakeholder satisfaction – balancing the needs of shareholders, employees, customers, and society. That means investing in employee wellbeing and mental health, customer experience and quality (including OTIF), corporate social responsibility, and sustainable growth.

This is the ethos behind Smartex. Our mission is to help organizations create value that lasts – by improving productivity, reducing overhead, and aligning with best practices through an Executive Information System designed for clarity and control.

Heads up: Smartex is currently in development. If you're interested, please register below – we’ll keep you updated and invite you as modules go live.

Register Your Interest

By subscribing you will join the 'Smartex Updates' initiative, where we will occasionally send email updates on our system evolution with a link to our Smartex Updates web page. Successful beta registered customers will be contacted personally by Vince (see 'Join the beta' below), once the system has reached the relevant development stage.

We will only send you updates on Smartex development and new features as they become available, and you can opt out at any time.

If you’re extremely interested in Smartex and are located in North Kent (local to our founder, Mr Vince Kay), you can apply to join our early Beta Programme. Please select the “Join the beta” button below to find out more. Helper note: click the button to learn more about Smartex’s beta programme (opens a detailed section).